Grievance and appeal

At TMS we address all complaints in a serious, constructive manner.  We believe that often the most timely, efficient and effective resolution of problems/complaints can happen when employees attempt to resolve grievances directly with the person involved (e.g. co-worker, supervisor).

If there are any concerns, that attempting direct resolution may damage relationships or may cause more serious problems, then employees should approach the next level of management (e.g. Residence Coordinator, Operations Manager, Executive Director).

If problems are not resolved in a timely manner, employees should make a written request to the Directors.  Written requests should provide complete details about the issue/concern, attempts at resolution and the expected outcome.  Please check out our complaints policy.

For matters related to employment the appeal process may require the employee to file a complaint through the Employment Standards Branch.  Contact information can be found at: http://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/contact-us.  The toll-free number is: 1-800-663-3316.