2018 Report on Outcomes

We have published our 2018 Report on Outcomes

This is our first formal report. It reports on the results of the fiscal year ending December 31st 2017 and the operational year that runs from July 1 2017 to June 30th 2018. We also identify the targets and achievements in several of our current plans and identify some of the revisions being made to improve plans for the new operational year. 

This report is one of the ways TMS demonstrates how we gather information and feedback from our stakeholders (individuals receiving service, families and loved ones, employees, professionals and community partners). The report also fulfills one part of our commitment to be an organization that continually evaluates and assesses ways for us to improve service and our support for stakeholders. 

New Director’s Appointed

Earlier this year we initiated the steps necessary to increase the number of Directors for TMS.  This need was identified primarily as part of our succession planning objectives.  

Willing candidates had to be identified and then educated about the responsibilities of a Director.  The candidates also needed to understand the potential liabilities a Director could face. 

Once they had accepted their responsiblities, insurance had to be purchased to protect the new Directors (especailly since they are not shareholders or otherwise remunerated specifically to perform these additional responsibilities). Legal process needed to be completed to register the new Directors.

These steps have now been completed.  We are very pleased to announce that Theresa and Robyn have been appointed as Directors of TMS. We are ordering them new hats!!

Although our two new Directors are not independant of TMS operations this is an important milestone in our succession plans. 

We will be continuing to investigate opportunities for improving independent oversight and reducing perceptions of any bias within our operations.  This may include the possibilitiy of another outside Director or an external Compliance Officer (see policy on Ethical Business Practices). 

In the meantime we have updated our complaints process to recognize that there are additional Directors who can receive and deal with any complaints.

TMS has earned a 3 year accreditation from CARF

We are excited to announce that we have received our accreditation report confirming that we have earned a three year accreditation.

The full report is happily shared here for all our supporters to read.  Many thanks to all of you (especially our awesome staff) who have helped us achieve these results.

As expected there were recommendations and consultations.  Many have already been addressed.  Work is in progress on others.  But more importantly we can now take some time to celebrate!

New Job Descriptions Added

As a result of feedback that we gathered last December, TMS management committed to improve our communications about roles and responsibilities within TMS.  We have embarked on several projects to help us meet that commitment:

  1. Biographies for all Managers, senior staff and “champions” (e.g. those staff who bring specific training, skills or passion for different subjects) are nearing completion and will be made available to all stakeholders;
  2. All Job Descriptions are being reviewed to improve clarity around roles, responsibilities and job expectations/requirements.
  3. During policy/procedure and plan reviews, we are considering every opportunity to better identify responsiblities.   

In relation to item 2, we recognized that some job descriptions were not published.  We have now fixed that omission.  We have also ordered the job description file to better align with our organization chart.  Let us know if you have any suggestions for improvement.

Training opportunity for supervisors

TMS is pleased to be collaborating with Theresa Kingston along with other agencies to provide this training opportunity.  The need to collaborate in the area of training was identified last year as part of our Stakeholder engagement/gatherings. 

The need for this specific type of training was also recognized during that process and confirmed as a result of ongoing dialogue. The course content has been fine-tuned by Theresa Kingston through recent training she has conducted with other groups.

To view a summary of the course content click here

TMS & other agenices involved with Community Services  have committed to fill the minimum number of seats required to move forward with the 3 sessions on the following dates: 

  1. June 22nd
  2. July 6th
  3. July 13th

Each session would be approx 5 hours with some room for breaks.  We expect to run from 9:00am-2:30pm each day.  As each session builds on the previous, you must be able to attend all sessions. Lunch & refreshments will be provided!

Costs are $300 per person for the course & $50 per person for the participant binder. Final location is TBD. 

There are still some seats available.  Contact us if you are interested or need more information.

CARF - survey dates have been confirmed

On June 6th, 7th & 8th 2018 a surveyor from CARF International will be visiting to evaluate how well we meet international standards for quality.  The survey will tell us what we are doing well and ways we might improve.  As a result of this survey we expect to earn accredition for our community housing program.

The information in the sidebar provides more details.  Please let us know if you would like to participate in the opening ceremony or talk with a surveyor.

Engagement Report- by Theresa Kingston

We are pleased to share with you Theresa Kingston’s Engagement Report on the stakeholder gatherings and engagement processes that she facilitated in November.

Thank-you to everyone who participated and provided feedback!  

A special thank-you goes out to Theresa Kingston. Her energy and creativity made the process fun, thought provoking and truly engaging. 

An invitation to gather

We would like to extend an invitation to our stakeholders, partners and supporters to join us for a gathering on  

Thursday, November 30th

11:00 am – 2:00 pm 

Echo Park Fieldhouse -  4200 Wood Avenue

This is an opportunity to show our appreciation for your support of Teachable Moments Services, Inc. and to hear from you about ways that we can better meet your needs.  As part of our accreditation process it is important that we engage in dialogue with our stakeholders and partners and undertake a process of engagement, reflection and improvement.

The session will include a brief overview of Teachable Moments Services Inc., including our Strategic Plan, Culture and Diversity Plan and Accessibility Plan, followed by roundtable discussion on our services and future directions.  A light lunch will be served.

Feel free to bring along colleagues and co-workers who have an interest in our services.

Please RSVP your attendance by November 24

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to Theresa Messenger at 778-419-3539



We are pleased to announce that Robyn Menard has successfully completed the Crisis Prevention Institute’s Instructor Certification Program.   To ensure all TMS staff remain certified and complete their annual training refreshers in the use of nonviolent crisis prevention techniques, Robyn will work along with Theresa Messenger (who has once again been re-certified as an instructor).

Mock Survey completed

We have completed a mock survey as we continue to prepare for accreditation by CARF.

TMS management would like to thank our mentor/surveyor- Stuart Munger, for his valuable feedback.

We also must acknowledge the hard work of our fantastic staff. Once again we have walked the exra mile together, as we continue to create and support those “teachable moments".  We couldn't do it without you!